Payment

No, we do not charge any extra fees or fuel surcharges. The listed price is the price you pay.

Some tours have optional add-ons to your experience that you may be able to agree and pay at site.

We understand that you may not have a printer handy when you’re travelling so it is not necessary to have a printed copy. However, we require that you show ID matching your reservation and also the Order # that is immediately emailed to you after you make your reservation.

If you would like something not listed please do not hesitate to contact us. We will try to work with you to provide the best experience.

We understand that sometimes circumstances change and that sometimes people have to cancel plans that is why our system of payment at site allows you with maximum flexibility. We ask only that you let us know as soon as you know, so that we may cancel the guides and allow them to better plan their time.  of course the closer we are to the day of the tour the harder it is to get a full refund. Our cancellation fee is necessary as there are administrative and logistical costs involved, but it is also progressive and depends on the time of cancellation. Please keep in mind that if you cancel within the last 7 days before your tour date we can not provide a refund, as the funds are at that time split with tour partners, insurance handlers and other partners.

If we cancel (for weather or other objective reasons) we will offer you option to reschedule to another date.

To cancel you tour please contact us at hq@nexthorizon.ba, and make sure to include your full name and tour details.

Preparation

That depends on the type of tour and the season so please see each tour description for specific information. We always recommend season appropriate outdoor clothing, and a sturdy pair of broken-in trail shoes, boots, or sneakers.

Please see individual tour description for details, as different tours have different requirements and conditions. In any case we always recommend you bring season appropriate outdoor clothing and a day pack to carry extra snacks and water.

All Next Horizon clients will have basic medical insurance for the duration of the tour. This includes medical transport and lifesaving procedures.

All our tours have appropriate experience in dealing with such cases, and basic first aid training. You should know that Mountain Rescue Service is available to anyone in the country free of charge, and that they will provide first aid and evacuation to any injured person in any remote area that cannot be reached by ambulance.

Reservation

Bookings are mandatory, and you should make these using our website. Without bookings we cannot guarantee that guide will be available, or that there will be open spots for you.

Weather

It depends on the type of activity we are doing. If the conditions are safe the tour will proceed as planned, after all, we’re going on adventures! If the weather is unsafe for any reason, the trip will have to be either postponed or cancelled.  You will be notified the week of your trip (up to 72 hours before at the latest), if there are changes due to weather.